Question 1

Are your items authentic? Is this website trusted?

Accepted Answer

I have been selling since 2015, so feel free to check out my reviews on eBay and Etsy. I try my best to accurately describe the condition of each item. They are tested and authenticated by me before each shipment unless stated otherwise. Tamagotchi branded items are 100% Bandai authentic or your money back. My store also carries stock of other virtual pets and odd pets like Sega, Takara Tomy, and other brands, which are specified in the listings.

Question 2

What are the payment options?

Accepted Answer

Paypal
Accepted Credit Cards: VISA, MasterCard, American Express, Discover, JCB, Diners and UnionPay (UnionPay is not yet available to all users)
Accepted Debit Cards:  VISA & MasterCard

Question 3

What is your return policy?

Accepted Answer

Domestic returns are accepted within 14 days as long as the item is in the same condition it is recieved in. For example, if an item is sold as new and has been opened, this will not qualify under my return policy. A return shipping label will be provided at no extra cost. International returns are not accepted at the moment. Photos are not stock, and items are as seen in photos. If you have any questions or concerns about your item, please contact me directly.

Question 4

Where are you located? What countries do you ship to?

Accepted Answer

Moonlight Mouse is located in Oregon, USA, and ships both domestically and internationally. Certain countries in South America, Central America, and Africa are excluded. If you are unable to checkout because of this, please send me an inquiry and I might be able to find an alternative shipping method for you.

Question 5

How much are shipping costs? Do you combine shipping?

Accepted Answer

Yes, I combine shipping. Shipping is at a flat rate and it's possible to add as many items to your order as needed.
 
For domestic orders: Shipping is $8 for standard with tracking and $15 for priority mail with tracking & insurance.
 
For international orders: Shipping is $25 for standard international with tracking and $60 for priority mail with tracking & insurance.

Question 6

When will my item arrive?

Accepted Answer

For domestic orders: Items will be shipped within 1-2 business days via USPS. It will arrive within 3-5 business days with Standard Shipping, and 1-3 days with Priority Shipping. 
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For international orders: Items will be shipped within 1-2 business days via USPS, and will arrive within 2-4 weeks if you choose Standard International Shipping as your preferred method. There will be potential shipping delays due to COVID 19, and it is recommended to upgrade. If you upgrade to Priority International Shipping, it will arrive within 1-3 weeks and will be tracked & insured.

Question 7

Do you offer custom or discounts listings?

Accepted Answer

Promotional codes can be found through my social media accounts and website emails periodically. I accept custom orders and inquiries if you're looking for specific items. I can also create custom bundle orders depending on the items.

Frequently Asked Questions